Handling Complaints Effectively

The very nature of our work means that it can be contentious, and parties can be unhappy about an outcome, even if it is legally sound, or based on fact. But one of the benefits of dealing with a licensed IP is that there is a complaints procedure and we have to advertise it. When a complaint arrives, our approach to its resolution is just as important as the complaint itself.

In this webinar, our final session in our current series Protecting Your Licence, we look at existing best practice guidance, and how you might deal with a complaint effectively and in line with guidance; how you might prevent matters getting as far as the Complaints Gateway, and what happens if you can’t; and better still, we will explore how you can prevent complaints arising at all. Make 2018 complaint free!

Recorded 24 November 2017

• Clear concise overview of best practice guidance in relation to complaints and their handling
• Practical solutions to handling complaints effectively
• Understand the power of the apology
• Tools to prevent complaints arising

Everyone with an interest or role in dealing with or preventing insolvency- context complaints

£55 + VAT per person

50% reduction for every third one-hour series you book.

Webinar fee includes electronic version of course documentation.

Team Booking Discount

  5-10 team members - £200 + VAT

11-25 team members - £375 + VAT

26-50 team members - £500 + VAT

50+ price on application

If you are looking to make a team booking, please mail courses@insolvencysupportservices.com

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